Structured Solutions Insurance brokers Ltd (“SSIB”) is committed to providing our valued customers with exceptional customer service. There may, however, be situations that arise from time to time where you may feel you’ve been dealt with unfairly. Whatever the nature of your concern, we’ll treat it professionally, openly and courteously. As a valued customer, this is what you expect, and deserve.

If you have a complaint about an SSIB product or service, our Complaint Handling Policy will ensure your complaint is addressed quickly and fairly. In the event that you have a complaint please notify us immediately and allow us the opportunity to investigate and resolve your complaint.

WHAT TO DO IF YOU HAVE A COMPLAINT

If you wish to register a complaint, please contact us as below:

Mr. Dean Carberry, Suite 501, 5th Floor, Cumberland House, 1 Victoria street, Hamilton HM11, BERMUDA.

By phone: + 1 441 295 5234